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Cancellation Policy :

Booking Amount is Non-Refundable.
1. 30 days or more  before travel date : 25% cancellation.

2. 15 days or more before travel date : 50% cancellation.

3. 10 days or more  before travel date : 75% cancellation.

4. 7 days or more  before travel date : No Refund.

Additional Informations for cancellation and bookings of any package with us:

In Any bookings Hotels are subject to availability(If hotel is not available you will be provided with alternate similar category option).

In Any booking  either it is international hotel or domestic hotel gala dinner charges on the special dates(Like New Year , Christmas and so on)are directly payable through customer end only.

If Payments are not made in mentioned  time in invoice or conveyed through any mail source or text through any medium to customer we are not responsible for the confirmations of bookings and proceed for the cancellations and also no refund will be done.

For International Destinations we are not at all liable for any rejection of visa even it is processed by us or under our guidance and than amount for land package will be non refundable.

100% amount needs to be paid for flight tickets in advancefor issuance of tickets; If flight fare has increased/decreased by the timepayment reaches us, then the same shall be borne by the client and thequotation would be revised accordingly

 Any change in the itinerary post bookingshould be recorded in writing between the parties on Life Leisure Tripplatform. Any verbal/oral communication regarding changes in earlier agreedpackage/hotel/inclusions/itinerary will not be entertained in cases of dispute

Please remember that all special requests like early check-In, late check-out,smoking room, nonsmoking room, views, floors, king bed, twin bed, adjoiningand/or interconnecting rooms are strictly subject to availability upon arrivaland same cannot be guaranteed prior 

Cost of expenses of personal nature at theplace of stay, such as laundry, telephone calls, room service, alcoholicbeverages, mini bar etc. not mentioned in the inclusions will have to be borneby the traveler

 For SIC (i.e. shared) transfers, please reach SIC pick up spotat least 10 minutes prior to actual timing - any delay by passenger inreporting on time may lead to loss of service and will not be refundable by LifeLeisure Trip/travel agent / M M Travels 

Life Leisure Trip will not be liablefor any losses incurred due to any delays made due to by the customer. Pleaseensure that you follow the itinerary as per timings as discussed with theselected Travel agent / M M Travels

The itinerary is designed in a manner sothat all the sightseeings/activities may be enjoyed sufficiently and they arecovered within the stipulated time period. It is advised that travelers followthe advise of agent/driver and manage their time well. If a few or moresightseeings are missed due to extension of stay over the advised time-periodat a particular attraction, then the driver/agent/Life Leisure Trip may not beheld liable for the same 

Customers can not change the itinerary during the tripunless the same has been pre-informed and assented by the travel agent / M MTravels and /or Life Leisure Trip 

In case of change of itinerary by travelerwithout prior information to agent or Life Leisure Trip, Life Leisure Tripshall not be liable for any non-delivery of inclusions 

Life Leisure Trip doesnot guarantee the hotel services and food quality. However, we suggest that incase of any concerns, kindly inform the travel agent / M M Travels immediatelyso that timely action may be taken

 Life Leisure Trip/travel agent / M M Travelsdo not take guarantee for any services revoked from the hotel without priornotice

 Life Leisure Trip shall not be liable for any losses incurred by the travelers due to violation of rules of local government 

In case on any currencyfluctuations or amendment in local Government taxes, Life Leisure Trip reservesthe right to adjust the tour price accordingly 

For meals included in thepackage as part of sightseeing/activity, the menu is preset and specific choiceof meal may not be available

 Life Leisure Trip/travel agent / M M Travels isnot liable for the care of personal items of travelers during the trip. Anyloss or damage of any valuable items like mobile, tab, gold etc is purelycustomer responsibility 

Customers should take responsibility of their ownluggage. Cab drivers do not provide porter services and cannot be held liablefor any such loss

 Vouchers provided by the travel agent / M M Travels againstthe booking need to be verified by the traveler and any discrepancy should bebrought to notice within 24 hours from the date of receipt of the vouchers

 Incase of non-compliance of payment terms, Life Leisure Trip reserves the rightto cancel the booking 

Refunds can only be given in cases of inclusionsmentioned in package confirmed by the customer are not delivered by the bookingagent. Refunds will not be given in any other case 

If due to unforeseencircumstances, the traveler has to pay for the inclusions already mentioned inthe package, refund claims for the inclusions part of the package may beconsidered and refunded upon package, refund claims for the inclusions part ofthe package may be considered and refunded upon submission of proper receipts,provided this was pre-informed to Life Leisure Trip advisor or travel agent / MM Travels

 Cancellation amount/charges will be calculated as per total bookingamount, irrespective of whether full booking amount has been paid or not 

Anyamendments/additions to package (dates, inclusions, itinerary etc), will bedone at an extra cost to the customer. Changes made to the package will be madeas per cancellation policy of the original package and customer has to bear thecost incurred due to this

 Life Leisure Trip doesn't encourage changes andmodifications to online bookings once they're made. However, facilitation ofchanges related to postponement or rescheduling of the already booked packageis the sole discretion of Travel agent / M M Travels under permittedcircumstances. Life Leisure Trip shall not be held liable for any impact due tochange in original itinerary by the traveler and this is subject to mutualagreement and discussion between traveler and travel agent / M M Travels

 LifeLeisure Trip guarantees delivery of services booked through Life Leisure Trip.In case part package is booked by traveler themselves or outside of LifeLeisure Trip, no claim against such services shall be entertained

 In case offorce majeure cases (such as curfew, riots etc), Life Leisure Trip shall not beliable for any losses made thereof 

Circumstances amounting to “force majeure”include any event which we or the supplier of the service(s) in question couldnot even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrialdispute, terrorist activity, natural or nuclear disaster, fire, acts of God,adverse weather conditions, and all similar events

 In case local attractionsare closed for maintenance/weather conditions/government orders/strike/curfew/naturalcalamity/other unforeseen reasons, Life Leisure Trip/travel agent / M M Travelswill try its best to reimburse the traveler appropriate amount against the samein case refund is possible. However, Life Leisure Trip/travel agent / M MTravels are not obligated for the same and cannot be held liable against it

Standard check-in timings of hotels are 12 pm and check-out is 11 am. Earlycheck-in and late checkout will be available as per hotel availability andhotel rules 

Car/driver details will be provided 1 day prior to travel startdate It is mandatory to carry a valid photo identity card for hotel stay(Passport/Driving License/Voter ID card/Aadhar card) 

Bookings will only beconsidered confirmed if first payment has been paid in Life Leisure Tripaccount by any of the various modes provided on Life Leisure Trip website. Inall other cases, Life Leisure Trip will not be liable for any bookings made

Driver service during the sightseeing is until 7 pm only Driver service forlate evening excursions (post 7 pm), until and unless already included in thepackage may be charged extra. Charges will be applicable as per driver ratesHigh-end cars (Swift Dzire/Etios) are given on subject to availability. AC maynot be provided in hilly areas AC will only work from 9 PM till 6 AM in ACDelux Houseboat. Drivers provided are well-known and experienced. The driverhas the right to decide driving speed. Any request to drive fast / aggressivelyis not necessarily to be entertained. Any issue related to driver can be sortedout on same day, only if notified within proper time frame We will give similarhotel option in case the hotel is sold out/price issue/contraction/contractingissue/etc. If there is a Gala dinner in your hotel (on Christmas, New Year orany other important day) then it is mandatory and chargeable from hotelierdirect In case, a cab breaks down then you may need to wait till the issue issorted out. If it takes more than 2 hrs, then we will refund for sightseeingafter receiving verified paid travel receipt. By making payment for any Packagethrough us will make you  agree for allthese Terms and conditions.

• Standard check-in time of Hotels are 1300 hrs and check out time is 1100 hrs • Package quoted with basic rooms [except where it is mentioned above] in all hotels are non a/c rooms in Hill stations.[ Munnar, Thekkady, Ooty, Kodai, Coorg, Wayanad etc] • Breakfast is provided complimentary with the rooms and can be availed after 7:30 AM. Reduction of the room rent will not be entertained in case of early checkout. • The above rates are applicable only for the above-mentioned dates. • December 24th and 31st night Gala Dinner at respective hotels are compulsory and will be charged directly if not booked through us. • Entry tickets for parks, Wildlife sanctuary, rides and cultural activities and personal activities are not included in the above package and they are to be obtained by the guest at the time of entry. • Periyar Wildlife boating tickets may be hard to get at the venue, and to avoid a long wait, the same can be booked online by clicking the below link. • Periyar boating tickets booked through us will not be refunded, even package cancelled in any emergency reason. • Please carry a print out of the Periyar Boating tickets booked through us. It is mandatory to report at least 45 minutes prior to the ride. The company is not responsible for failing to catch the boat due to late reporting. • All museums are closed on Mondays • Eravikulam National Park in Munnar will be closed during the month of February & March every year. • Cochin- Dutch Palace and Jewish Synagogue will be closed on Fridays and Saturdays respectively. • Jewish Synagogue also closed on all the Jewish Holidays • All sightseeing subject to weather and political condition in the destination • If you are intending to do nature bath at Athirappally. Use at your own risk. Please use with extreme caution, as rocks are slippery and depend on the weather, current may be strong. • Driver and vehicle are at your disposal, however, he will be available between 8 am to 7 pm except on special request. • 7 seat Innova and Tavera are not widely available in Cochin. All Innova and Tavera will be 6 seaters unless 7 seaters are requested in advance. • The company is not responsible for missing sightseeing, destinations due to political strikes or roadblocks • Company is not responsible for, Monuments, parks, rides etc to be closed without prior notice. • The company is not responsible for compensating any loss or additional cost incurred by the guest while taking the tour. • The company is not responsible, nor liable for any loss, damage or injury caused to any passenger while taking the tour. • All the disputes are subject to Ernakulam Jurisdiction only • Any claim related to the package must be brought to the notice of Company within a week HOUSEBOAT DETAILS [if booked] • Houseboat is provided with all meals (Lunch, Full time dinner, Breakfast, Tea / Coffee / Snacks) • Houseboat Check-in time is 1200 pm and check-out time is 9 am early check-out is possible on request • Air Conditioner with the Deluxe Houseboat will work from 9 PM to Full-time A/C is available on Luxury / Premium Houseboat. • Houseboat will be anchored at the time of Lunch. • Houseboat will be stationed from 05.30 PM to 08.00 AM in the bank of the backwater; hence mosquito and water-borne insects are related hitches. It’s sensible to bring repellent for the same. • Typical Kerala Cuisine will be provided with the Houseboat. Choice of food with the Houseboat is very limited. we request you to inform the preference of food [ veg / non-veg] at the time of booking. • The Houseboat room and bathroom size are small compared to hotel rooms. • The houseboat is meant for exploring the scenic beauty of backwater hence TV Channels will not be available with many Houseboats. We will not be responsible for Preponing or Postponing of travelling time/delays/waiting time-related to Bandh, Hartal, strikes etc 2 Only 1 each of arrival and departure/transfers will be applied. Extra use of the vehicle for multiple arrival/departure transfers will be charged extra. Only the mentioned destinations/sightseeing spots will be covered. Destinations outside the same will be charged extra accordinglyMuseums, Art galleries and any other institutions which are under the ARCHEOLOGICAL DEPT: will remain closed on all Mondays. We may not proceed with the travel / /sightseeing if any unexpected Hartal/strikes/natural calamities etc. occurs during the tour period.

Also, we will not compensate for the sightseeing/ in such circumstances. Any damage happened in hotels/houseboat/cab from the guest end shall be settled directly with the vendor. We will not involve in any such matters monetarily or otherwise. Driver’s working time will be from 8 am to 8 pm.